Politique de remboursement

Return & Refund Policy

All of our products are custom-made to order. Please read our policy carefully before making a purchase.

Physical Products — Refund & Return Rules

Eligible for Full Refund / Replacement:

  • You received the wrong item or wrong order
  • You received a damaged or defective product
  • The customization does not match what you submitted to us

In these cases, we will cover the return shipping cost or issue a full refund.

Order Status & Refund Rules:

  • Pending Production — You may cancel your order and receive a full refund.
  • In Production — If the issue is not production-related, only the shipping fee will be refunded.
  • Shipped — If the issue is not production-related, only the shipping fee will be refunded. Production-related issues are not eligible for a refund at this stage.
  • Delivered — If the issue is not production-related, no refund, return, or exchange will be issued.

Not Eligible for Refund:

  • Change of mind or incorrect size/color selected by the customer
  • Customization errors caused by incorrect information provided by the customer

Cancellation Policy: Once your order enters production, we immediately begin creating your custom item. If you wish to cancel at this stage, only the shipping fee will be refunded.

Digital Products — Custom Wallpapers

Due to the nature of custom digital products, please read the following carefully before placing your order.

Eligible for Full Refund:

  • You request a cancellation before we have started working on your wallpaper
  • The delivered file is corrupted or cannot be opened
  • The customization does not match what you submitted to us

Not Eligible for Refund:

  • Your order has already entered the production/design process
  • Change of mind after the file has been delivered
  • Incompatibility with your device due to incorrect specifications provided by the customer

How to Cancel Before Production: Please contact us as soon as possible at liuluwycg0028@gmail.com with your order number. We will confirm whether production has started. If not, a full refund will be issued promptly.

How to Request a Refund: Please contact our customer support at liuluwycg0028@gmail.com with your order number and a description of the issue.

We reserve the right to modify this policy at any time. Any changes will be posted on this page.